AeroBed Terms and Conditions




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"Finally I'm able to entertain overnight guests despite the absence of a second bedroom in my flat. I can rest my head guilt-free too, secure in the knowledge that visiting family and friends won't suffer from back ache or dark circles under their eyes."

Leonard Burns, Crouch End

"My AeroBed has saved my neck no end of times. It is so easy to store, and can be pulled out and inflated at a few moments notice when unexpected guests come to stay! I wouldn't be without it!"

John Lowrie, Nottingham

"After an exhausting night out, all I wanted to do was get back to my
friend's house and sleep! My AeroBed took seconds to blow up and I was asleep instantly - thanks AeroBed!"
Emily Taylor, Southend

"I take my AeroBed with me every time I stay at a friends house. At the
press of a button my AeroBed was blown up in seconds! It felt like I was
sleeping in my own bed."
Chris Lightfoot, Thorpe Bay

"My AeroBed has come into it's own since I moved in to a bigger house and found myself short of beds. I got my Dad, who has a bad back to come and stay and help me put up shelves and fit an outside tap! He was reluctant at first but found the AeroBed so comfortable he is telling all his friends & he wants to stay on it every time he visits!"
Alec Mellor, Thatcham

"What a fantastic product! The man in the shop said that it would give my guests the best nights sleep possible without using a normal bed?. I have to say that the feedback from last weekends guests fully endorses this."
Daniel Parsons, Edgware

"The AeroBed for Children provides the perfect solution for my daughters seemingly endless schedule of sleepovers!"
Jonathan Coulson, St Albans

"I have to admit that I didn't really believe that you could have a good nights sleep on an inflatable bed - I was wrong! Everyone who has slept on my AeroBed can't believe how comfortable it is and most of them have ended up buying one themselves. The speed with which it inflates is incredible also but best of all, I can pack it away in two minutes and keep it in the cupboard under the stairs. What a great invention!"
Laura Oakley, Sheffield

"This is the best alternative to a guest bed I can think of... and it's cheaper than a sofa bed or futon and a million times more comfortable! We have great fun at parties inflating and deflating it - so much so it often becomes the main focus of the party (maybe I need to get some new friends!). A large part of my evening is spent stopping people fighting over who gets to sleep on the AeroBed as opposed to the sofa bed. Everyone loves it!"
Sarah Mayall, West Bridgford

"I am loving my new AeroBed. It's so easy to use and it means I can have friends over to stay whenever I want even in my one bedroom flat, and as an added bonus it's actually really comfortable!"

Monique Jessen, Pinner

"I was given this bed last year and now I can't imagine how I ever coped without it! It really does inflate in less than a minute, it's amazingly comfortable and best of all it's easy to deflate and pop back into the bag in the morning. I only have one spare room for guests at home but with the AeroBed I can now have twice as many people staying round as before. I also take it with me when I travel and am planning to buy a king size for my in-laws this Christmas."

Jamie Robinson, Northampton

"Who said making the bed was a chore? is it full of air or bubbles - it is so comfortable!"

Rachel Morgan, Norwich

"My AeroBed proved a real hit at my son's sleepover. They all slept like logs - thank you for a peaceful night."

Isla MacKinder, Benfleet

Delivery

How do I cancel my order?

Do you do timed delivery?
Do you deliver at Weekends?

When will my delivery arrive?
Do you deliver outside of the UK?

Damaged/faulty AeroBeds and returns

What is your guarantee/replacement policy

My AeroBed is deflating

My AeroBed has a puncture
How can I locate a puncture?
My pump is not working
Can I replace the comfort adjust button in the middle of the air outlet valve?

Is there an AeroBed repair centre?

What should I do if the retailer that I purchased my AeroBed from refuses to take it back?

I've ordered the wrong product by mistake, can I make an exchange?

Product query

Can the pumps be used on different AeroBeds?

How many amps does the pump need to operate?
How many volts does the pump need to operate?
How many watts does the pump need to operate?
Where can I find detailed product specification?
I have a bed from the US, can I get a 220V pump?
How do I know when my pump is fully charged?

Enquiries from the USA

Where can I buy from?

Can I purchase an IEC cord?
Can I buy spare covers?

Still have questions?
Please send us a message. A member of our customer services team will respond to your query within 5 working days.



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Delivery

How do I cancel my order?
If you need to cancel an order send an email to cancellations@aerobed.co.uk including the following information:

Order number (5 or 6 digit number from your confirmation email)
Name
Date of purchase

We process orders very quickly so please contact us as soon as you can and ensure that you use the cancellations@aerobed.co.uk email address as this will ensure that your cancellation is dealt with as a priority.

Do you do timed delivery?
No. We use UPS for our deliveries which take place Mon-Fri 9am - 5:30pm. We do not offer timed delivery service at present and are also unable to deliver on Saturdays.

You will be required to sign for the delivery of your AeroBed. If you are not present to sign for your order when it is delivered then UPS will leave a card with their contact details enabling you to arrange another delivery date or alternatively you can arrange to pick up your AeroBed from their local depot. If you do not contact UPS they will make 2 more attempts to deliver. After the 3rd delivery your AeroBed will be returned to our warehouse, subsequent delivery attempts will be liable to further delivery charges.

Can I purchase and AeroBed if I don't have a credit card?

AeroBeds are sold in many high street retailers such as John Lewis and Argos and can be purchased in store. To purchase directly from AeroBed you need to have a credit or debit card.

Do you deliver at Weekends?

No. We use UPS for our deliveries which take place Mon-Fri 9am - 5:30pm. We do not offer timed delivery service at present and are also unable to deliver on Saturdays.

You will be required to sign for the delivery of your AeroBed. If you are not present to sign for your order when it is delivered then UPS will leave a card with their contact details enabling you to arrange another delivery date or alternatively you can arrange to pick up your AeroBed from their local depot. If you do not contact UPS they will make 2 more attempts to deliver. After the 3rd delivery your AeroBed will be returned to our warehouse, subsequent delivery attempts will be liable to further delivery charges.

When will my delivery arrive?

We aim to send your AeroBed out as quickly as possible and this is usually no more than 7 working days from the time that you make your purchase.

We use UPS for all the delivery of our customer orders. Once you have placed your order you will receive an email containing your UPS tracking number, you can then track the progress of your order through the UPS website. Your UPS tracking number will be emailed to you after 4pm the day before your delivery is due.

When will my replacement arrive?

Do you deliver outside of the UK?

Our standard delivery charges cover any address within England, Northern Ireland, Scotland and Wales. For deliveries to other countries, please refer to the list you will find during the purchase process.

What should I do if I'm encountering technical problems at www.aerobed.co.uk?

If you are experiencing technical difficulties purchasing an AeroBed please send us a message through the contact us section and someone will be in touch with you to manually process your order for you.

Damaged/Faulty AeroBeds and Returns

What is your guarantee/replacement policy?

All AeroBeds carry a 1 year guarantee for mattress replacements and a 2-5 year guarantee on the pump/motor depending on the product purchased. In the unlikely event of product failure within the warranty period you can of course arrange to get your bed repaired or replaced. The process for claiming against this guarantee depends on where you purchased your AeroBed from.

For AeroBeds purchased from another web site or a shop (not www.aerobed.co.uk)

You will need to return the bed to the retailer that you purchased it from along with your proof of purchase and they will be able to offer you a replacement.

For AeroBeds purchased from www.aerobed.co.uk

If the AeroBed was purchased from www.aerobed.co.uk please contact us via the contact us section of our website and a member of our customer services team will respond to your query within 5 working days.

My AeroBed is deflating

If your AeroBed is deflating and you can see no obvious punctures then the most likely cause is a faulty air release valve, a replacement valve can be ordered through the spare parts section of the web site.

Please note: If you can only deflate your AeroBed via the remote control it will not have an air release valve. If this is the case please contact the retailer that you purchased your AeroBed from. If you purchased your AeroBed at www.aerobed.co.uk please send us a message through the contact us section of this site and a member of our customer services team will respond to your query within 5 working days.

My AeroBed has a puncture

All of our AeroBeds are constructed from heavy duty PVC, that is generally resistant to punctures. Punctures can occur however, if the PVC comes into contact with a long sharp object such as a pin. Punctures can be very easily and quickly repaired with our puncture repair kit, these are supplied with all beds. If you don't have your repair kit you can order one through the spare parts section of the web site.

How can I locate a puncture?

Fully inflate the bed and then closely inspect the bed looking at the following areas:
1. The base, paying attention to the joins. You can often feel the air being expelled before you see the hole.
2. The side 'walls'.
3. The mattress surface

My pump is not working
All of our pumps are covered under our warranty, the length of which depends on the particular AeroBed you have purchased. The process for addressing a broken pump also depends on the particular AeroBed that you have. .

Classic range - pump attached to the outside edge of the bed

The pump has a 1 year warranty and is replaceable. If the AeroBed is still within the warranty period then we will send you a replacement pump free of charge. To organise this contact us via the contact us section of our website and a member of our customer services team will respond within 5 working days.

If the bed is outside of the warranty period, you can purchase a replacement pump from the selection listed on the site.

Premier range - pump recessed into the bed

This pump comes with a 3 year warranty. The pump for this bed cannot be replaced independently so the whole AeroBed will need to be exchanged. The process for arranging this exchange depends on where you purchased your AeroBed from.

AeroBed purchased from another web site or a shop (not www.aerobed.co.uk)

You will need to return the whole AeroBed to the retailer than you purchased it from along with your proof of purchase and they will be able to offer you a replacement.

AeroBed purchased from www.aerobed.co.uk

If the AeroBed was purchased from www.aerobed.co.uk send us a message through the contact us section of this site and we will contact you directly within 5 working days.

Platinum range - pump recessed into the bed behind a flat pannel

This pump comes with a 5 year warranty. The pump for this bed cannot be replaced independently so the whole AeroBed will need to be exchanged. The process for arranging this exchange depends on where you purchased your AeroBed from.

AeroBed purchased from another web site or a shop (not www.aerobed.co.uk)

You will need to return the whole AeroBed to the retailer than you purchased it from along with your proof of purchase and they will be able to offer you a replacement.

AeroBed purchased from www.aerobed.co.uk

If the AeroBed was purchased from www.aerobed.co.uk send us a message through the contact us section of this site and we will contact you directly within 5 working days.

Comfort Raised/Overnighter/Sleepover/AeroBed for Children

This pump has a 1 year warranty and is replaceable. If the AeroBed is still within the warranty period then we will send you a replacement pump free of charge. To arrange a replacement pump send us a message throug the contact us section of this site and a member of our customer services team will respond within 5 working days.

AeroBed Active - twist-on rechargeable pump

This pump has a 2 year warranty and is replaceable. If the AeroBed is still within the warranty period then we will send you a replacement pump free of charge. To arrange a replacement pump send us a message through the contact us section of this site and a member of our customer services team will respond within 5 working days.

AeroBed Explorer - twist-on rechargeable pump

This pump has a 3 year warranty and is replaceable. If the AeroBed is still within the warranty period then we will send you a replacement pump free of charge. To arrange a replacement pump send us a message through the contact us section of this site and a member of our customer services team will respond within 5 working days.

If the bed is outside of the warranty period, you can purchase a replacement pump at a cost of £25.00 + £6.00 postage (UK only). To order a replacement contact us and a member of our customer services team will respond within 5 working days.

Can I replace the comfort adjust button in the middle of the air outlet valve?
If this button has become detached from the main valve then you will need to replace the whole valve. We will provide a replacement for you free of charge. To order a replacement valve visit the spares parts section of the web site.

Is there an AeroBed repair centre?
No. The only way that we can repair damaged AeroBeds is by replacing spare parts. If your bed is within it's warranty period this will be free of charge, if your warranty has expired then you may be liable to pay for a spare part depending on which part you are replacing.

What should I do if the retailer that I purchased my AeroBed from refuses to take it back?

The only place that you can return your AeroBed to for a refund or replacement is the retailer from which you purchased your AeroBed from. If you have recognised proof of purchase and the product is within its statutory warranty period then the retailer that you purchased from is legally bound to address your concerns. AeroBed will be happy to provide replacement spare parts, but to arrange a refund or replacement you must contact the retailer that you purchased from.

I've ordered the wrong product by mistake, can I make an exchange?

Provided that the sealed plastic covering the AeroBed is stored in, inside the inner box is not broken, we will be able to arrange a refund so that you can then go ahead and order an alternative bed. There are two options for you to do this:

1. Send the bed back to our warehouse at your own cost

2. We can arrange collection at a cost of £9.99, this cost will be deducted from your refund once the bed has arrived back at our warehouse.

If you would like to arrange an exchange please send us a message through the contact us section of this site and ensure that you state how you propose to return your AeroBed.

Product query

Can the pumps be used on different AeroBeds?

The only pumps that are interchangeable are the handheld pumps that come with the AeroBed for Children, Overnighter, Sleepover, Comfort Raised, Active and Explorer.

How many amps does the pump need to operate?

Our main supply AeroBeds run off 0.5 amps.

How many volts does the pump need to operate?

Our main supply AeroBeds run off 230 volts.

How many watts does the pump need to operate?

The Aerobed uses 115 watts to operate.

Where can I find a detailed product specification?

You can find a detailed product specification by clicking on the basket icon in the main menu and clicking 'more details' for the particular bed that you are interested in.

I have a bed from the US, can I get a 220V pump?

This will depend on which pump you have as not all pumps are replaceable. The model number for your pump is located at the back on the botton right hand side, if it reads one of the following: 101, 103R, 103E or the hand held 103H or 109 then we are able to offer you a replacement pump. The cost is £25.00 + £6.00 postage (to UK address).

How do I know when my pump is fully charged?

The first charge of your re-chargable pump should be for 24 hours, subsequent charges should be for 12 hours. There is no indicator to show when the pump is charged, but it is impossible to 'over charge' your pump.

Enquiries from the USA

Please contact our USA office directly via www.aerobed.com.

Where can I buy from

AeroBeds can be found at many major retailers on the high street. Select 'stockist' under the Buy Now option on the main menu at the top of the screen to see the full listing.

Can I purchase an IEC cord?

A replacement IEC cord costs £2.99 and is available to purchase from the site.

Can I buy spare covers?

No. We do not currently sell spare covers. All AeroBeds however, and manufactured to standard UK bed sizes so single, double or King Size bed linen will fit your appropriately sized AeroBed.

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